- sit down with the often distressed grandparents (on behalf of their abandoned, harmed and neglected grandchildren) and listen to their problems and suggest a way forward to improve the care of the grandchildren.
- provide information to better inform grandparents of their rights.
- refer clients to psychologists, psychiatrists, counsellors
- refer clients to lawyers who may represent grandparents in the Family or Youth Courts.
- attend Family Court and the Youth Court hearings as a court companion.
- may be able to attend meetings with the Department of Child Protection, in support of grandparents.
- operate a support program in partnership with Foodbank, Oz Harvest and others so grandparents experiencing hardship can be provided with food parcels.
- work in tandem with government agencies and other service providers who may be able to assist grandparents in the areas of their special expertise.
- help grandparents enrol grandchildren at school and gain a range of benefits using the Informal Relative Caregiver’s Statutory Declaration form. This form also gains consent to medical and dental treatment and access to other State Government supports and services.